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         Grown on the land   ~ 

                            Felted by hand 

Privacy and Cookie Policy

In line with  current  GDPR legislation ,this is the privacy notice of Sheila Bates trading  as Florrie Felts  based  in  Torridon

In this document, "we" , "our", or "us" refer to Florrie Felts.

Privacy

When you elect to purchase or download material from this website you will be asked to provide  certain information  a such as  your email address. We will store this data and hold it on computers and or other data mechanisms. Any such  data that we store will be used to fulfil any agreements that  we may make with you.

We will not sell or disclose individuals  information  to other organisations unless required by law to do so . You have the right to see personal data that we keep about you , when requested by you .If you are concerned  any such data maybe incorrect , please  contact us .


Privacy and Cookies Policy.


 Introduction.

1a. We  commit to safeguard the privacy  of our website visitors.

1b. This policy applies where we are acting as a data controller with respect to the personal data of visitors and service users of the website; in other words where we determine the purposes & means of the processing of this personal data.

1c. When using  our website and agreeing to this policy , you consent to our use of cookies in accordance with the terms  of this policy.

1d .Our website incorporates privacy controls which  affect how we will process your personal data. By using privacy controls , you can specify whether you would like to receive direct marketing material and limit the publication  of your information .


2. How we use your personal data.

 In this section we outline the general categories of personal data we may process;

In the case of personal data that we did not obtain directly from you ;the  source and specific categories of that data; the purposes for which we may process personal data; and the legal bases of the processing.

2a. We may process data bout your use of our website & services ( 'usage data'). This may include your IP address, geographical location , browser type and version,  operating system, referral source, length of visit, page views & website navigation paths, as well as information  about timing, frequency and pattern of your use  of our website. The source of the 'usage data' is our analytics tracking system. This maybe processed for the purposes of analysing the use of the website & services. The legal  basis for this processing is consent and  our legitimate interests , namely monitoring and improving  our website & services.

2b. We may  process your account data. This may include your name and  email address. For the purposes of operating our  business through the website, ensuring  it's  security  and communication with you . The legal basis for this processing is consent and our legitimate interests, namely  monitoring the proper administration of our website and our business. 

 2c. We may  process your information  included in your personal profile . This data  may include your name, address, telephone number, email address,  profile pictures, gender  &  Date of Birth. Profile data maybe processed for the purposes of enabling & monitoring your use of our website. The legal basis for this processing is consent and our legitimate interests, namely the proper administration  of our website.

2d We may process your personal data that is provided in the course of the use of  our services - service data - . This may include order details & image indentification data. This is  sourced by you . This maybe  processed for the purposes of operating our website, providing  services , ensuring the security of our website , maintaining back ups of our data bases and communication with you . The legal basis for this process is consent and our legitimate interests , namely the  proper administration of our website and services.

2e.  We may process information that you post for publication  on our website or through our services - publication data . This maybe  used for the purposes of enabling such publication  and administration  of our website. The legal basis for this process is consent and our legitimate interests,namely the proper administration of our website and services.

2f. We may process information  contained in an enquiry you submit to us regarding goods and or services - enquiry data . This maybe processed for the purposes of offering  marketing,selling relevant goods/ services to you . The legal basis for this processing  is your consent.

2g. We may process information  relating to transactions, including purchases of goods and services,that you enter into with us via  our website - transaction data .  This data may include your contact details, card details ,& the transaction details . This data maybe processed for the purpose of supplying the purchased goods and services & keeping proper records of those transactions. The legal basis for  this processing is the performance of a contract between you and us ,for taking steps, at your request to enter into such a contract & our legitimate interests,namely the proper administration of our website and business.

2h.  We may process information  that you provide to us  for the purpose of subscribing to our email notification and  newsletters - notification data.This maybe processed for the purposes of  sending  you relevant notifications and newsletters. The legal basis for this is your consent and the performance of a contract between you and us & taking steps,at your request,to enter into such a contract.

2i. We may process information contained in or relating to any communication that you send us - correspondence data. This data may include the communication content and the metadata associated with the communication. Our website will generate this metadata created when using our website contact forms.This correspondence data maybe processed for the purposes of communication  with you and for record keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website &  business  & communications with users.

2j. We may process digital image data. This data maybe  processed for editorial, marketing and promotional purposes. The legal basis for this  processing is consent and our legitimate interests, namely  provision of media services, including  online blogs. 

2k. We may process any of  your personal data identified in this policy where necessary for the establishment , exercise or defence of legal claims, whether in court proceedings or in an administrative or out of court  procedure. he legal basis for this processing  is our legitimate interests,namely the protection and assertion of our legal rights,your legal rights and the legal rights of others.

2l.  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining &  maintaining insurance coverage,managing risks or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely  the proper protection  of our business against risks.

2m.  In addition to the specific purposes for which  we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject,or in order to protect your vital interests or the vital interests of another natural person.

2n.  Please do not supply any other person's personal data to us,unless we prompt you to do so .


  Providing your personal data to others.

3a. We may disclose your personal data to our insures & professional advisors in so far as reasonably necessary for the purposes of maintaining  insurance cover, managing risk,obtaining professional advice or the establishment,exercise or defence of legal claims, whether in court proceedings or in an administrative  or out of court procedure.

3b. We may disclose your personal data to our trusted partners for the  completion  of  financial transactions that are provided by third parties.

3c. In addition,we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject,or in order to protect your vital interests or that of another natural person. We may also disclose your per personal data where such disclosure is necessary for the establishment,exercise or defence of legal claims,whether in court proceedings,administrative or out of court procedure.


 International transfers of your personal data.

Providing  information  about the circumstances in which your personal data maybe transferred to countries outside the European Economic Area ( EEA).

4a. You  acknowledge that personal data that you submit for publication through our website or services maybe avaiIable, via the internet, around the world.We cannot prevent the use (or misuse) of such  personal data by others.


Retaining and deleting personal data

Polices & procedures designed to help ensure we comply with our legal obligations in relation to the  retention and deletion  of  personal data.

5a.  Personal data that we process for any purpose/s shall not be kept for  longer than is necessary for that purpose/s.

5b.  We may  retain  personal data for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of anotjher  natural person.


Security of personal data

6a.  We  will take appropriate technical and organisational precautions to secure personal data & to prevent the loss, misuse or alteration of your personal data.

6b. We will store all your personal data on secure servers, personal computers and mobile devises, and in secure manual  record keeping  systems.

6c. The following personal data will be stored by us in  encrypted form  - passwords and card holder  data.

6d. Daat relating to your enquiries & financial transactions , sent from your web browser to  our web server, or from  our web server to your web  browser, will be  protected using  encryption  technology.

6e.  You acknowledge the transmission of un -encrypted ( or inadequately encrypted )  data over the internet is inherently  insecure and we cannot guarantee the security of data sent over the  internet.

6f.  You should ensure that your password/s is not susceptible to being guessed, by person or computer program. You are responsible for keeping the password you use for  accessing  our website confidential & we will not ask you for your password( except when you log into our  website).  Currently none needed.


Amendments.

7a. We may update this policy from time to time & publish  revisions on our website.

7b.  It is up to you  to check on this page  occasionally to ensure you are happy with any changes to the policy.

7c.   We may notify you of any changes to this policy by email or private messaging system on our website.


Your Rights.

You may instruct us to  provide you with any personal information we hold about you. Provision of such information maybe subject to:

8a.   the payment of a fee( currently  fixed at £10 GBP)

8b. the supply of appropriate evidence of your identity  ( certified photocopy of your passport  plus an original copy of a  utility bill  showing your address.) 

8c. You  may instruct us at any time to not process your personal information for marketing purposes.

8d. In practice , you will usually  either expressly agree in advance to our use of your personal  information for marketing purposes , or will provide you with an  opportunity to opt out of the use of your  personal information for marketing purposes.


Third Party Websites

9a. Our website includes hyperlinks to and details of third party websites.

9b. We have no control over and are not responsible for, the privacy policies and practice of third parties.


Personal data and Children

10a. Our business is targeted at persons over the age of 16.

10b. If we have reason to believe we hold personal data of a person under the age of 16 we will delete it.


Updating Information

Please let us know if the personal  information that we hold about you  needs to  be corrected or updated.


About Cookies

 A cookie is a file containing  an identifier( a string of letters & numbers) that is  sent by a web server to a web browser and is stored by the browser.The identifier is then sent back  to the server , each time the browser requests a page from  the server.

12a.  Cookies may be  either 'persistent' or 'session' cookies. The former are stored by a web browser & will remain valid until its set expiry date., unless deleted by the user before then. A session cookie will expire at the end of a user session, when the web browser is closed.

12b.Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you  maybe linked to the information  stored in & obtained from cookies.


Cookies that we use

13.We use cookies for the following reasons

a.   authentication : we use cookies to identify you when you visit our website and as you navigate our website.

b.  status :    to help us   determine if you are logged into our website.

c.  shopping cart :   to maintain the state of your shopping cart as you navigate our website.

d. security:  as an element of the security  measures used to protect user accounts, including  fraudulent use of login credentials and to help protect our website an d service generally .

e. analysis :   to help  us analyse the use and performance of our website.

f.  cookies consent : we use cookies to store your preferences in relation to the use of cookies more generally .


Cookies used by our service providers     

14a. Our service providers use cookies & those cookies maybe stored on your computer when you visit our website

 14b. We use Google analytics to  help analyse our website. This gathers information about website use by means of cookies.The information gathered relating to our website s used to create reports about the use  of our website. Google's Privacy Policy is available at http://google.com/policies/privacy.


Managing Cookies 

15 . Most browsers allow you to refuse to accept  cookies & to delete them. Methods to do this vary. Up to date information on how to do this can be found on the following links.

http://support.google.com/chriome/answer/95647?hl=en      Chrome

http://support.apple.com/kb/PH21411     Safari

http://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy   (Edge)


Please contact us if  you have any  enquiries                                            Thank you            Sheila Bates 

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